Product 3

Analytics Platform
Cost Calculator
Business Overview
Ligentia is a logistics and technology provider, managing the PO lifecycle physically and digitally for medium to enterprise retailers.
Focusing on supply chain visibility, product lifecycle efficiency, and supply chain optimization, Ligentia helps retailers move their move their products quicker, with more visibility and lower cost.
Brands acquired and implemented include; Myer, Superdry, Champion, John Lewis and Canterbury.
My Contributions
Leading the Asia customer and analytics team, created and implemented physical and digital optimization strategies.
Grew overall customer portfolio revenue 2x through customer pipeline development and wallet share growth.
Implemented strategic digital transformation initiatives that reduced reporting time by 44%.
Ideated, built and implemented BI software, including cost calculator and analytics platform.
Business functions I led include; customer retention, growth, and optimization where I strategise and execute initiatives to help grow our customer portfolio's wallet share, while optimising their supply chain, both digitally and physically.
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As the key customer relationship holder I led the APAC customer team in the devising and implementing strategic digital transformation initiatives, both internally and externally.
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Leading the big data team, we focused on building applications and technology to improve operational efficiency internally, and analytics and transparency externally, while focusing on improving the overall digital experience.
Ligentia
Head of Customer Experience
2018 — 2020
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