Business functions I led include; customer acquisition, retention and growth, where I strategise and execute initiatives to help grow our customer portfolio and revenue.
As the key customer relationship holder I led the customer team in the complete customer lifecycle, from acquisition to implementation, retention, wallet share growth, and referral.
Managing multiple stakeholders internally and eternally, I provided consultancy and change management services to enterprise fashion brands, allowing them to create products digitally in less time, with less manpower and with less cost.
Li & Fung
Customer Success Lead
2020 — 2021
